Hoverstate Insights

Experience Signals: Stop reacting, start being proactive with your customers: Read More

Experience Signals: Stop reacting, start being proactive with your customers

History is a great teacher. For instance, history can remind you that you’re not as good of a skier as you think you are–although everyone did get a...
The Internet of Medical Things: Read More

The Internet of Medical Things

There is no invention that changed the way we consumed information more than the Internet. Then came the Internet of Things (IoT), when we realized...
I Want the Whole World: Beyond Supply Chain Management Digitization: Read More

I Want the Whole World: Beyond Supply Chain Management Digitization

The impossibility of affordable two-day shipping actually used to be a thing. What was once uncanny has become the standard, and customers have come...
More Than a Friendly Face: How Customer Service Outcomes Improve Business: Read More

More Than a Friendly Face: How Customer Service Outcomes Improve Business

Every business leader is looking for an edge. How can we sell more sprockets? What do we need to do to expand our market share? These are questions...
Chatbots vs Customer Service: Man vs. Machine?: Read More

Chatbots vs Customer Service: Man vs. Machine?

Everyone these days is eager to jump into an us vs. them mentality. Clippers vs. Lakers, peanut butter vs. jelly (okay, haven’t heard that one yet,...
Design Thinking & Design Sprinting: A Dash and a Marathon: Read More

Design Thinking & Design Sprinting: A Dash and a Marathon

Design thinking is a philosophy that revolves around the idea that designers or design, and not just business objectives, should be the key drivers...
Predictive Healthcare: The Future is Now: Read More

Predictive Healthcare: The Future is Now

One of the recurring bits in Star Trek was the characters’ assessment of 20th-century medicine. They would often call treatments like chemotherapy or...