Hoverstate Insights

More Than a Friendly Face: How Customer Service Outcomes Improve Business: Read More

More Than a Friendly Face: How Customer Service Outcomes Improve Business

Every business leader is looking for an edge. How can we sell more sprockets? What do we need to do to expand our market share? These are questions...

by Holly Thomas

Chatbots vs Customer Service: Man vs. Machine?: Read More

Chatbots vs Customer Service: Man vs. Machine?

Everyone these days is eager to jump into an us vs. them mentality. Clippers vs. Lakers, peanut butter vs. jelly (okay, haven’t heard that one yet,...

by Holly Thomas

Design Thinking & Design Sprinting: A Dash and a Marathon: Read More

Design Thinking & Design Sprinting: A Dash and a Marathon

Design thinking is a philosophy that revolves around the idea that designers or design, and not just business objectives, should be the key drivers...

by Holly Thomas

Predictive Healthcare: The Future is Now: Read More

Predictive Healthcare: The Future is Now

One of the recurring bits in Star Trek was the characters’ assessment of 20th-century medicine. They would often call treatments like chemotherapy or...

by Holly Thomas

Empathy & The User Experience: Read More

Empathy & The User Experience

When you talk to a cancer patient or survivor who had a good experience with their doctor or hospital, that’s an incredible and often surprising...

by Holly Thomas

When Life Gives You a Pandemic: Read More

When Life Gives You a Pandemic

What better time than now than to spring clean some aspects of your business that have been …mmmm… dare we say “put off for a while?” Clearly the...

by Holly Thomas

Business as Unusual: Read More

Business as Unusual

There are small problems in business. And there are huge problems in business. And then there’s the Coronavirus. Every single one of us is uncertain...

by Holly Thomas